Terms of service
General Terms and Conditions (GTC) of OhSnap! – Cards & Collectibles
Welcome to OhSnap! – Cards & Collectibles! The terms “we,” “us,” and “our” refer to the owner, Juliane Herzog. I, Juliane Herzog, operate this shop and this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an individualized shopping experience (the “Services”). OhSnap! – Cards & Collectibles is based on Shopify, which enables us to provide you with the Services.
The following terms and conditions, together with the policies referenced herein (these “General Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.
Please read these General Terms and Conditions carefully, as they contain important information about your legal rights and address matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to these General Terms and Conditions and our Privacy Policy. If you do not agree to these General Terms and Conditions or the Privacy Policy, you may not use or access our Services.
Table of Contents
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Scope, Access & Account
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Contractual Partner and Conclusion of Contract
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Our Products
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Prices and Payment Terms
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Delivery and Shipping Conditions
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Retention of Title & Ownership
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Liability for Defects (Warranty)
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Special Notes on Trading Cards & Box Breaks
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Disclaimer of Liability
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Right of Withdrawal
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Data Protection
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Alternative Dispute Resolution
1. Scope, Access & Account
These GTC apply to all orders placed by consumers (§ 13 German Civil Code – BGB) via our online shop. Entrepreneurs (§ 14 BGB) are requested to contact us directly.
For all orders placed via the online shop at www.ohsnap-cardsandcollectibles.de (hereinafter “Shop”) between Juliane Herzog (c/o flexdienst – #20211; Kurt-Schumacher-Straße 76; 67663 Kaiserslautern; Germany, email: info(at)ohsnap-cardsandcollectibles.de), hereinafter referred to as the “Seller,” and the customer (hereinafter “Customer” or “You”), the following General Terms and Conditions shall apply exclusively in the version valid at the time of the order.
Deviating conditions of the Customer shall not be recognized unless the Seller expressly agrees to their validity in writing.
By agreeing to these General Terms and Conditions, you declare that you are of legal age in the state or region in which you reside and that you have given us your consent to allow your minor dependents to use the Services on devices you own, have purchased, or manage.
In order to use the Services, including accessing or navigating our online shops or purchasing products or Services we offer, you may be required to provide certain information such as your email address and billing, payment, and delivery details. You represent and warrant that all information you provide in our shops is correct, current, and complete and that you are fully authorized to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You may not transfer, sell, assign, or license your account to any other person.
2. Contractual Partner and Conclusion of Contract
(1) The purchase contract is concluded with:
OhSnap! – Cards & Collectibles (Owner: Juliane Herzog)
c/o flexdienst – #20211
Kurt-Schumacher-Straße 76
67663 Kaiserslautern
Germany
Email: info(at)ohsnap-cardsandcollectibles.de
(2) The presentation of products in the online shop does not constitute a legally binding offer but a non-binding online catalog.
(3) By clicking the button “Buy Now” or a similarly clear formulation at the end of the ordering process, the Customer submits a binding offer to purchase the goods contained in the shopping cart.
(4) The Seller then sends an automatic order confirmation by email listing the Customer’s order. This confirmation merely documents receipt of the order and does not constitute acceptance of the offer.
(5) The contract is only concluded when the Seller expressly declares acceptance by email (order confirmation) or by dispatching the goods to the Customer. The Seller is entitled to accept the offer within 2 business days.
(6) If delivery of the ordered goods is not possible, for example because the goods are not in stock, the Seller shall refrain from declaring acceptance. In this case, no contract is concluded. The Customer will be informed immediately and any payments received will be refunded without delay.
(7) The contract language is German & English.
3. Our Products
We have made every effort to display our products and Services as accurately as possible. However, colors or appearance may vary depending on your device and its settings. Minor deviations due to technical circumstances do not constitute defects.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue products and limit quantities offered per person, region, or jurisdiction.
4. Prices and Payment Terms
(1) All prices stated in the Shop are final prices. In accordance with § 19 German VAT Act (UStG), VAT is not charged or shown (small business regulation). Shipping costs are not included in product prices and are shown separately during checkout.
(2) Payment may be made using the payment methods offered in the Shop (e.g., PayPal, credit card, advance payment).
(3) If advance payment is selected, the Seller will provide bank details in the order confirmation. Payment must be made within 7 days of receipt of the order confirmation.
(4) The Customer warrants that all payment information provided is accurate.
5. Delivery and Shipping Conditions
(1) Delivery is made to the address specified by the Customer.
(2) Delivery times are stated on the respective product pages and are non-binding. We are not liable for delays caused by shipping providers.
(3) The risk of accidental loss or deterioration passes to the Customer only upon delivery of the goods (§ 474 para. 2 BGB).
(4) For returns or unaccepted, refused, undeliverable, or uncollected parcels, return shipping costs of €6.99 will be charged and deducted from any refund. This does not apply if the Customer validly exercises the right of withdrawal.
6. Retention of Title & Ownership
The delivered goods remain the property of the Seller until full payment has been received.
Our Services, including trademarks, texts, images, graphics, reviews, audio and video files, and their arrangement, are protected by German and European intellectual property laws.
These GTC permit use of the Services exclusively for personal, non-commercial purposes.
7. Liability for Defects (Warranty)
(1) Statutory warranty rights apply. The Seller is liable for material or legal defects pursuant to §§ 434 et seq. BGB. The limitation period is two years from delivery.
(2) Statutory warranty rights apply to consumers.
8. Special Notes on Trading Cards & Box Breaks
(1) The Seller distributes trading cards in sealed original packaging or as single cards.
(2) Right of withdrawal for sealed goods: The right of withdrawal does not apply to sealed goods not suitable for return for health or hygiene reasons if unsealed after delivery. For trading cards in sealed packaging, the right of withdrawal expires once the seal has been removed (§ 312g para. 2 no. 3 BGB).
(3) Right of withdrawal for box breaks: In a box break, the Customer does not purchase a sealed box but specific cards allocated during the live opening. As cards are individually allocated, no statutory right of withdrawal exists. By participating, the Customer expressly agrees that the right of withdrawal expires once the box is opened in the live stream and allocation occurs (§ 356 para. 5 BGB).
(4) Right of withdrawal for single cards: The statutory 14-day right of withdrawal applies to unpackaged single cards.
(5) Random principle: The content of sealed products is subject to randomness (RNG). No guarantee is given regarding specific cards or condition visible only after opening.
9. Disclaimer of Liability
(1) Claims for damages are excluded, except for injury to life, body, health, essential contractual obligations, or intentional/grossly negligent breach. Liability for lost profits is excluded where legally permissible.
(2) For breaches of essential obligations due to simple negligence, liability is limited to foreseeable contractual damage.
(3) The German Product Liability Act remains unaffected.
10. Right of Withdrawal
The separately provided information on the right of withdrawal and model withdrawal form applies.
11. Data Protection
Information on the collection and processing of personal data can be found in the separate Privacy Policy. We process personal data exclusively in accordance with the GDPR and BDSG.
12. Dispute Resolution
The European Commission provides an Online Dispute Resolution (ODR) platform.
Important notice: The ODR platform will be permanently discontinued on 20 July 2025. Complaints can no longer be submitted from 20 March 2025.
We are willing to participate in out-of-court dispute resolution before a consumer arbitration board.
Competent authority:
Universal Arbitration Board of the Federal Government
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein, Germany
https://www.universalschlichtungsstelle.de/
Last updated: 21.02.2026